Founded in 1991, Lifestyle Health & Fitness Centre is the oldest privately-owned fitness club in Nanaimo, BC. We are known for our exceptional customer service and friendly environment. We are looking for exceptional professionals to further our mission of creating well-being through health and fitness programs for people of all ages.
Lifestyle Health & Fitness Centre is currently accepting applications for the following job openings. To apply, please email your resume and cover letter to firstname.lastname@example.org
Welcome Desk Representative
Lifestyle Health & Fitness Centre is seeking a Welcome Desk Representative to join our team and contribute to our culture of service. This position is responsible for delivering the Lifestyle Health & Fitness Centre vision that provides an unparalleled experience for members. We are looking for a rockstar representative that is willing and able to learn names, get to know our members and be a shining example of exemplary customer service.
We are looking for an associates able to work a variety of hours. The hours include some early mornings, nights and weekends. We offer a strong hourly rate as well as the potential to earn commission on memberships that are sold.
Maintains and continually improves the standards of member service
Follows up and resolves all member and guest issues
Works closely with the Manager to ensure all walk-in prospective members are promptly greeted and given a thorough tour of the club
Maintains and collects member information, including address changes, new member data, payments and membership change requests
Assists in administrative tasks including scanning, and data entry of client records
Responds to member inquiries regarding Lifestyle Health & Fitness Centre programs, products, services, policies, and procedures in a professional and timely manner
Ensures front desk cash drawer is properly closed and balanced each day
Provides great service to members and guests by answering phone calls, setting appointments, greeting upon arrival and departure
Maintains professional front desk and reception area
Assists in maintaining cleanliness of weight room floor, locker rooms, and common areas
Various duties as assigned by Management
Attends and participates in all general and team meetings
Maintains a polished a professional image
Strong customer service and leadership skills
Excellent verbal, written and interpersonal communication skills
Excellent listening and comprehension skills
Excellent computer skills with the ability to master new programs quickly
Ability to creatively problem-solve and remain calm during challenging situations
Ability to organize multiple projects and tasks and consistently meet deadlines
Able to handle a fast-paced, varied and busy work environment
Must be hands-on, team-oriented; attentive to detail and to overarching goals and able to thrive in a time-pressured environment.
Accuracy and discretion are essential
Experience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a plus