Founded in 1991, Lifestyle Health & Fitness Centre is the oldest privately-owned fitness club in Nanaimo, BC. We are known for our exceptional customer service and friendly environment. We are looking for exceptional professionals to further our mission of creating well-being through health and fitness programs for people of all ages.
Lifestyle Health & Fitness Centre is currently accepting applications for the following job openings. To apply, please email your resume and cover letter to info@lifestylehealthandfitness.com
Welcome Desk Representative
Lifestyle Health & Fitness Centre is seeking a Welcome Desk Representative to join our team and contribute to our culture of service. This position is responsible for delivering the Lifestyle Health & Fitness Centre vision that provides an unparalleled experience for members. We are looking for a rockstar representative that is willing and able to learn names, get to know our members and be a shining example of exemplary customer service.
We are looking for an associates able to work a variety of hours. The hours include some early mornings, nights and weekends. We offer a strong hourly rate as well as the potential to earn commission on memberships that are sold.
PRIMARY RESPONSIBILITIES:
- Maintains and continually improves the standards of member service
- Follows up and resolves all member and guest issues
- Works closely with the Manager to ensure all walk-in prospective members are promptly greeted and given a thorough tour of the club
- Maintains and collects member information, including address changes, new member data, payments and membership change requests
- Assists in administrative tasks including scanning, and data entry of client records
- Responds to member inquiries regarding Lifestyle Health & Fitness Centre programs, products, services, policies, and procedures in a professional and timely manner
- Ensures front desk cash drawer is properly closed and balanced each day
- Provides great service to members and guests by answering phone calls, setting appointments, greeting upon arrival and departure
- Maintains professional front desk and reception area
- Assists in maintaining cleanliness of weight room floor, locker rooms, and common areas
- Various duties as assigned by Management
- Attends and participates in all general and team meetings
- Maintains a polished a professional image
REQUIREMENTS:
- Strong customer service and leadership skills
- Excellent verbal, written and interpersonal communication skills
- Excellent listening and comprehension skills
- Excellent computer skills with the ability to master new programs quickly
- Ability to creatively problem-solve and remain calm during challenging situations
- Ability to organize multiple projects and tasks and consistently meet deadlines
- Able to handle a fast-paced, varied and busy work environment
- Must be hands-on, team-oriented; attentive to detail and to overarching goals and able to thrive in a time-pressured environment.
- Accuracy and discretion are essential
- Experience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a plus